Experience

Experience

Mobiquity

2013-2024

Principal Product Designer / Team lead

2022-present

Responsibilities
  • Provide day-to-day leadership for the design department, including recruiting, performance reviews, design process definition, tool governance, and cross-functional collaboration

  • Lead projects, overseeing all aspects from inception to delivery while strategically grow accounts

  • Define and optimize the department way of working, implementing improvements to enhance efficiency and productivity

  • Provide ongoing coaching and support for team members careers growth

Achievements
  • Increased customer adoption rate for Bank of the Philippine Islands (BPI) from 40% to 90%

  • 16% increased key account revenue growth

  • Increase UX maturity of BPI from level 1 to level 4

  • Launch 1 AI driven financial advisor for BPI

  • Launch a complete platform redesign with over 25 features across 3 platforms

Principal Product Designer

2020-2022

Responsibilities
  • Lead Bank of the Philippine Islands (BPI) with over 5 million users, transforming it from a place with low UX maturity to a leading project. Included design project management, resource allocation, sales activities, performance evaluations, and cross functional collaboration

  • Lead design operations initiatives, focussing on optimizing processes and workflows to enhance department efficiency. Defined and refined the company and department way of working

  • Governance of tools and resources to support projects and people

Achievements
  • New revenue streams for BPI enabled by the digital banking platform earned around 6 million euros from transactions in 2020

  • Created an employee onboarding program, rated as best onboarding by participants

  • Professionalised and improved design operations by developing a maturity matrix, on- and offboarding procedures, cultural get togethers, OKR’s and more

Senior Product Designer

2015-2020

Responsibilities
  • Focussed on design operations, fostering effective collaboration and refining the department way of working to enhance productivity and quality deliverables

  • Deliver high-quality UX work, including user research, ideation, prototyping, UI design, UX design, design systems, and usability testing

  • Work with sales team to drive business development

Product Designer

2013-2016

  • Collaborate with clients to conceptualize and develop digital products, leveraging expertise in UX design to deliver user-centric solutions

  • Facilitated design thinking workshops, guiding clients through ideation sessions and collaborative problem-solving exercises to inform product design and strategy

  • Support sales activities, providing expertise and insights to help secure new project and clients

Dauw Design

2012-2013

Interaction Designer

Designing interfaces for web and mobile applications, advising clients on improvements of existing products by implementing cognitive psychology theories.

Burst Video

2006-2009

Industrial Designer

Designing POS devices and their interfaces, support regional TV stations in their 3D overlay graphics, build and repair POS devices.

Branches Design

2006-2013

Freelance Designer

Provide web- and graphic design services.

EDUCATION, LICENSES & CERTIFICATES

EDUCATION, LICENSES & CERTIFICATES

The UX VP/Director

2024

2024

NN/g

Facilitation of Professionals

2017-2018

2017-2018

The Facilitation Academy

Master of Arts (MA), Creative Design for Digital Cultures

2012-2013

2012-2013

The Open University

Bachelor Hons, Interaction Design

2009-2013

2009-2013

School of Art and Technology Utrecht

Publications

Publications

Designing healthcare solutions: How trying to get better made me sick

2023 - Medium

There are too many designers

2017 - Medium

Tactile reasoning: hands-on versus hands-off — what is the difference?

Stephan Takken & B.L. William Wong

2012 - Cognition, Technolog & Work

HONORS & AWARDS

HONORS & AWARDS

Fintech Finance awards finalist

2023

2023

Fintech Finance - Consumer Banking and Data Insights

This nomination serves as a recognition for our work in advancing digital transformation on a global scale.

High performer award winner

2022

2022

Hexaware

In recognition of performing on the highest level consistently over the past three years.

Best Fintech Partnership Award

2021

2021

Global Banking and Finance Review Awards

Global Banking and Finance recognized Mobiquity and Bank of the Philippine Islands (BPI) as the Best Fintech Partnership Philippines in 2021 as a result of their partnership work that resulted in the best digital services for clients in the Global Banking & Finance Review Awards 2021.

ISG Digital Case Study Award

2021

2021

ISG

The Bank of the Philippine Islands collaborated with Mobiquity and Backbase to enhance its digital banking platform amidst the pandemic. They introduced features like biometric login and digital wallets, leading to a surge in digital transactions from 40% to 90%. The platform generated around 326 million Philippine Pesos in revenue from online and mobile transactions in 2020.

Email

stakken@gmail.com

Phone

+316 44 074 897

© 2023 Stephan Takken

Email

stakken@gmail.com

Phone

+316 44 074 897

© 2023 Stephan Takken

Email

stakken@gmail.com

Phone

+316 44 074 897

© 2023 Stephan Takken